Guide to getting yours at BTBOB's Online Store
If something isn’t right with you order, speak up.
Seriously. Let me know what is going on. I want everyone to be happy with their order. And even though we do not offer refunds – we do do exchanges in certain situations. So speak up.
There is no reason why you should spend good money on something from my store and have it arrive in a condition less than what was expected or you had hoped for.
It is rare, but every once in a while we don’t ‘stick the landing’ as they say. After which, we self administer 40 lashes and drink fat free milk for a month. Blah. It sucks.
So, in an effort to make sure that is clear and help you figure out if you an exchange something your ordered – I’ve listed a few guaranteed exchange situations below.
Things that will get you a free return/exchange:
- Wrong Size. If something doesn’t fit – check the tag to make sure that the 2XL you ordered isn’t really an XL that you are trying on.
- Misprints. If you see bleed through of fabric from under the graphic, incomplete graphics, or wrong color graphics – let me know.
- Scorching & Burns. Sometimes, the garment itself gets damaged during the printing process. If you notice something that bothers you – let me know. Chances are it is not supposed to be that way and we’ll correct it.
All you need to do is snap a pic so that we can confirm that we can review your request. Once reviewed and confirmed we’ll reorder and ship a new one to you free of charge!